Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@gabetti.co.uk.

Returns should be sent to the following address:

36 Woodgreen High Road
N22 6BX
London
United Kingdom

If your return request is accepted, we will provide instructions on how to return your item.

Please note that a £4.99 return shipping fee will apply, which may be deducted from your refund unless the return is due to a damaged, defective, or incorrect item.

Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at support@gabetti.co.uk.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong product, please contact us immediately so we can evaluate the issue and resolve it.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@gabetti.co.uk.