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Refund Policy

Refund Policy

This Refund Policy applies to purchases made on https://www.gabetti.co.uk, operated by ELF FASHION HAUSE LTD (“we”, “our”, “us”).

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@gabetti.co.uk.

Returns should be sent to the following address:

ELF FASHION HAUSE LTD
41 Oakwood Close,
London, N14 4JY,
United Kingdom

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at support@gabetti.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (cosmetics, underwear, hygiene-related items)
  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to get the item you want is to return the original item once approved, and then make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.

Refunds

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